E-mail 2.0: Do We Need a Revolution?

E-mail is a critical business tool yet it remains on the edge of the Enterprise 2.0 conversation. Vendors see room for innovation but say they are hemmed in by demand to preserve user experiences. Users, frustrated with mailboxes that have become the catchall bucket for communications and information are retreating to simpler channels for communications such as chat and social sites. Is there a common ground that can transform enterprise e-mail design and use? How can e-mail evolve in a business world where alternatives to common e-mail abuses are becoming available? Research Analyst Karen Hobert will examine these questions and provide insights on trends in e-mail technology and options for improving messaging in the enterprise.

Karen Hobert is a Principal Analyst at Top Dog, an independent IT research analysis and consulting firm based in Los Angeles, CA. A frequent contributor on numerous articles on collaboration, information management, collaborative application development, and software platform integration, Karen is the author of courses and workshops on programming and deploying web-based business process applications. She is also a frequent speaker at industry conferences and is a founding member of the Collaborative Strategy Guild.

Top Dog is an IT Strategy Consulting and Research firm specializing in communication, collaboration, content management, and social media technologies for enterprises. Top Dog's consulting offerings cover a wide range of technical areas including:

Communication
Collaboration
Content Management
Social Software
Web-based Application Development
Workgroup Tools Development
Technical Education
Technical Writing
Curriculum Development
Project Management
System Planning and Support

Top Dog provides business-focused strategy and market research services to help businesses improve the effectiveness of their Information Technology solutions. We offer a wide range of IT services including strategic IT management and planning, system and application architecture, system administration, technical education, curriculum development, and technical writing. Our experts have extensive experience with communication and collaboration platforms including IBM Lotus and Microsoft SharePoint. We have consulted to organizations and software vendors and have worked with private and public organizations including international services, manufacturing, banking and finance, insurance underwriters, health care industries, and government agencies.