The Dark Side of Enteprise 2.0 - Redux

Cited as one of the best presentations at E2.0 SF, it was put in a very unfriendly time slot. This session will update the material and revisit the Dark Side for a larger, more international audience.

The potential of seamless contact with anyone anywhere at any time seems to promise improvements in productivity, most ROI calculations overlook the hidden costs to this ubiquitous access. A growing body of research is showing the already overly interrupt-driven, multi-tasking work environment can be detrimental to productivity and even the quality. Further, on-line access and collaboration is still less effective than in-person meetings. Finally, these technologies align better with some individuals’ personalities. This session will explain how to look into the psychology of the individual and the organization to anticipate where these misalignments lie and provide strategies for mitigating them.

Over20 years of success with transforming organizations through technology as an IT professional for large Fortune 500 companies in emergent areas such as; Desktop Management, Identity /Access Management, Collaboration and Unified Communications. Currently working at Alcatel-Lucent and recognized as a corporate leader in driving strategy and adoption of many Enterprise 2.0 initiatives including; Micro-blogging, Communities of Interest, Social Networking. Key member of a company-wide, cross organizational team charged with understanding and solving Collaboration & Knowledge Management challenges. Inaugural Member of the 2.0 Adoption Council.

Alcatel-Lucent is the trusted partner of service providers, enterprises and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users.

A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry.

As technology transfer expert for the past 25 years, I have introduced such corporate change initiatives as iterative development, web-based interactions and now Enterprise 2.0 to thousands. My results have been published in various journals and conferences and my current efforts focus on transforming Alcatel-Lucent from an archipelago of independent teams to a vibrant corporate community.

While improving productivity is the main focus on my work, I have a deep interest in the psychological impacts of these technologies and how they impact people's sense of well-being and happiness.

Alcatel-Lucent is the trusted partner of service providers, enterprises and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users.

A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry.