Community Management Best Practices: From the Mouths of Practitioners

In this presentation, we will present findings from The Community Roundtable's 2009 Annual Report. This report summarizes the best practices and lessons learned from a year of weekly calls with community managers at organizations like SAP, New England Journal of Medicine, EDR, EMC, Ciena, IDC, TripAdvisors, Radian6, Nationwide, Allstate, and more.

Best Practices will be organized using the eight competencies in our Community Maturity Model; Strategy, Leadership, Culture, Community Management, Content & Programming, Policies & Guidelines, Metrics & Measurement, and Tools.

Rachel Happe (@rhappe) is a Co-Founder and Principal at The Community Roundtable and has over fifteen years of experience working with emerging technologies including enterprise social networking, ecommerce, and enterprise software applications. Prior to The Community Roundtable, Rachel served as a product executive at Mzinga, Bitpass, & IDe.  In addition, as a technology analyst, Rachel initiated IDC’s enterprise social software practice where she wrote groundbreaking research including The Power and Passion of Organic Communities: How Technology Can Be Used to Increase Discovery, Engagement, and Productivity;  The Social Enterprise: How Social Networking Changes Everything; and U.S. Social Networking Application 2008-2012 Forecast: Enterprise Social Networking Takes Hold. Rachel started her business career at PRTM as a Business Analyst focused on helping technology companies understand and improve their product development operations. She writes at The Social Organization.

The Community Roundtable is a private peer network for community managers and social media practitioners. The goal of The Community Roundtable is to further the discipline of community management and provide practitioners a place to find peers, best practices, and resources to help them approach their day-to-day tasks. Find out more here.