Factors Impeding Wiki Usage in the Enterprise: A Case Study

Tags: social media, wikis, adoption, organizational change

Share:

| More

Participate

Other Topic

Session Description

We will discuss research that that reveals why wikis are not more broadly used within an enterprise. Our research discovered two major factors. First, wiki users are reluctant to share specific information due to the extra cost, the nature of the information, the desire to share only "finished" content, and sensitivities to the openness of the sharing environment. Second, knowledge workers often rely on non-wiki tools to share information. Come to this session to hear how an enterprise may more fully reap the benefits of wiki technology.

Session Format

2 Speaker Session

Target Audience

Intermediate

Principal Speaker

First Name

Lester

Last Name

Holtzblatt

Title

Chief Work Practice Architect

Company

MITRE Corporation

Professional Biography

Lester J. Holtzblatt is Chief Work Practice Architect in the Center for Information and Technology at the MITRE Corporation. His interests include social media, work practice studies, and user centered design. Hze received his graduate degrees in applied psychology from the University of Toronto and in computer science from the University of Massachusetts at Lowell. His recent research has focused on evaluating the impact of social media in the enterprise.

Company Background

The MITRE Corporation is a not-for-profit organization with expertise in systems engineering, information technology, operational concepts, and enterprise modernization. In addition to managing several Federally Funded Research and Development Centers, MITRE supports its own independent technology research and application development for solving sponsors' near-term and future problems. MITRE has approximately seven thousand scientists, engineers and support specialists distributed across many locations and working on hundreds of different projects for various sponsors in numerous domains.

Co-Speaker

First Name

Laurie

Last Name

Damianos

Title

Lead Artificial Intelligence Engineer

Company

MITRE Corporation

Professional Biography

Laurie E. Damianos is a Lead Artificial Intelligence Engineer in Multimedia and Collaboration at the MITRE Corporation. Her interests lie in user centered design, evaluation methodologies, and collaborative technology. She received degrees in biology, computer science, and mathematics from Carnegie Mellon University. Her recent efforts have focused on work practice studies in social media usage in the enterprise. She has also been involved in deploying enterprise prototypes for social bookmarking and business networking.

Company Background

Additional Panelists

Daniel Weiss

Posted on 12/02/2009 02:02 PM CST , Last Modified on 01/21/2010 11:59 AM CST